Phone 13 33 31 from 7.00 am to 10.00 pm daily
Fax 1300 55 99 20
Post PO Box 2125 Mansfield Q 4122
Email qldmotorways@qldmotorways.com.au
Customer Service Centres
Monday to Friday - 7.30 am to 5.00 pm
Saturday - 9.00 am to 3.00 pm
(closed public holidays)
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Gateway
1051 Lytton Road
Murarrie Q 4172
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Heathwood
Stapylton Road
Heathwood Q 4110
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Visit Customer Service Centres for locations
Participating go via retailers:
To download the location of our participating go via retailers, visit govia.com.au.
Corporate Office address
Brisbane Technology Park
7 Brandl Street
Eight Mile Plains Q 4113
If, after escalating your complaint, you are still dissatisfied with the outcome, you can contact the Tolling Customer Ombudsman. For more information about this process, download the information brochure on the Tolling Ombudsman website.
Please note, the Tolling Ombudsman will only review complaints that have progressed through Queensland Motorways' full internal complaint resolution process. You will also need to complete a Consent Form in order for the Tolling Ombudsman to review your complaint.
Contact options