FAQs

go via is Queensland Motorways' toll payment system and makes getting around Brisbane safe, easy and reliable. 

go via has a range of toll payment options to suit all motorists, regardless of how often you travel. To pay your toll or to find out more, simply:

• Go online at govia.com.au
• Phone 13 33 31 
• Visit a Customer Service Centre
• Visit a participating go via retailer (trip pass, toll credit pass or account top ups only)

Queensland Motorways has five toll points, including the Sir Leo Hielscher Bridges on the Gateway Motorway, Kuraby on the Gateway Extension Motorway and Loganlea, Heathwood and Paradise Road on the Logan Motorway.

Other Queensland toll roads include:

• Clem 7 Tunnel which links Ipswich Road and the Pacific Motorway in Woolloongabba to Lutwyche Road and the Inner City Bypass in Bowen Hills. A connection to Shafston Avenue in Kangaroo Point also provides access for the eastern suburbs.
• The Go Between Bridge is a four-lane tolled cross-river connection from Coronation Drive and Hale Street in Milton to Montague Road, Merivale and Cordelia streets in South Brisbane.

Brisbane's future toll road, Airport Link will connect the Clem 7, Inner City Bypass and local road network at Bowen Hills to the northern arterials of Gympie Road and Stafford Road at Kedron and Sandgate Road and the East-West Arterial in the city's north-east. Airport Link is due for completion in 2012. Construction has also commenced on the Legacy Way Tunnel which will link the Western Freeway, adjacent to the Brisbane Botanic Gardens at Toowong, with the Inner City Bypass at Kelvin Grove.

You can use your existing go viatag or go viaroad pass on all of these roads.

Please see our national toll roads map for their locations.

If you have travelled through one of our toll points without a toll account or a go via payment arrangement, an image of your vehicle will have been taken, and you have three days to pay your toll. You can pay your toll:

Please visit our toll evasion page for more information or please contact us on 13 33 31 if you need any further information.

Call 13 33 31 or visit govia.com.au.

1. Sign up govia.com.au
2. Phone 13 33 31 
3. Visit one of our Customer Service Centres in Murarrie and Heathwood

First, it is important to ensure that your tag is correctly installed in your vehicle (refer to the go viatag user guide). If you are concerned that your tag might be faulty, you should contact us immediately. If you are concerned that the video matching fee may have been incorrectly charged to your account, you can check your free online statement at govia.com.au and, if you're still concerned, can contact us by phone on 13 33 31 or in person at a Customer Service Centre.

If there is a problem with your interstate tag, only your individual tolling service provider will be able to assist you with this.

If you believe that you need to pay the toll, you can pay online at govia.com.au or by calling us on 13 33 31. Please note that an administration charge may apply.

Queensland Motorways commenced a 40-year Road Franchise Agreement with the State Government on 1 April 2011, which gives Queensland Motorways the right to toll the Gateway, Gateway Extension and Logan motorways over the franchise period.

The Queensland Motorways Traffic Management Centre monitors traffic 24 hours a day. We also have a permanent tow truck on hand at peak times, and our Motorway Patrol Officers, to respond to any incidents on the motorways in a timely manner.

Please contact our Call Centre on 13 33 31 to report possible hazards on our motorways.